However, this is a nonstick pan and it worked as nonstick the first six monks. They similarly have yet to respond to a service request submitted via their web form. Called again for further explanation, the rep's response was rather rude. Excuse me but you are the only company I encountered which has not been able to adjust their operations within 5 months to this situation.DO NOT BUY. While I empathize, their complete lack of response to consumers is a problem given the poor quality of their non-stick products.While we love All Clad's stainless steel products (we own a stainless steel tea kettle, pan, and spatula), their non-stick pans are of such poor quality that we will not use them again due to safety concerns.